Privacy
Your information matters.
This notice explains how the current KAIYU support website handles limited product and support information.
Information you provide
You may enter a product serial number to look up a product record. When you contact KAIYU Support by email, you may provide your name, email address, product details, serial number, and the content of your message.
How information is used
Information is used to return product information, respond to support requests, improve the support experience, maintain site reliability, and help protect the service from misuse.
Website infrastructure
Hosting and security providers may process technical request information, such as IP address, browser type, and request timing, as needed to deliver and protect the website.
Sharing and sale of information
KAIYU does not sell personal information submitted through this support website. Information may be handled by service providers that support website hosting, security, and email delivery.
Data choices
You may contact KAIYU to ask a question about information submitted through the support website. Some technical records may be retained when needed for security, reliability, or legal obligations.
Contact
Privacy questions may be sent to support@getkaiyu.com.