Terms of Use
Using the KAIYU support website.
These terms apply to your use of getkaiyu.com and its product support features.
Support website purpose
This website provides product lookup, manuals, support information, and contact options for KAIYU customers. Content is provided for general product support and may be updated as products and services change.
Serial number lookup
A serial number lookup may help identify a matching product record. A successful result does not replace proof of purchase, and an unsuccessful result by itself does not establish that a product is counterfeit.
Accuracy and availability
KAIYU aims to keep support information accurate and available, but does not guarantee that every page, manual, product record, or feature will be available without interruption or error.
Acceptable use
You may not attempt to disrupt the website, automate excessive lookup requests, access restricted systems, or use the service in a way that interferes with other users.
Third-party services
References to Amazon or other platforms are provided for customer convenience. Order status, delivery, returns, and refunds remain subject to the terms and systems of the platform where the order was placed.
Contact
Questions about these terms may be sent to support@getkaiyu.com.